March 21, 2004

Worst McDonald's Ever

POST #    875

They didn't see me smile, I wasn't loving it. I think I've discovered the worst McDonald's ever. It's on 82 Court Street in Brooklyn, New York. Whether or not I should be patronizing McDonald's is not the issue here, the issue is the poor, poor service at this location. Never have I seen so many people work at a "fast food" establishment with such slow service.

There is probably a optimum number of employees to run a McDonald's of that size, but they were over it. Did the restaurant (I use that term loosely) need 3 people working the burger line? Maybe when there are a substantial number of customers, which there were. But when you are making food faster than you are giving people their orders, you don't need all the people and something is wrong. The person I ordered from had the manager assisting her, yet still became backed up with her orders! How is that possible?!? I've noticed a trend at McDonald's, they take multiple orders before going to get the food. This is probably to allow for preparation time, which makes sense. But if your kitchen is turning around orders quickly, do you need to take so many orders? Three orders were taken before the person assisting me left the register. Did she bother to get food for the other people? No. Did she bother to get people their drinks? No. She also didn't have any singles in her register. Did she get the manager? No. She got the money from the person next to her, which makes sense, but how much did she get? Ten? Twenty? Nope. She got change for a five dollar bill!! Last time I checked, that's only five singles. You have no singles, and you get change for a five. Do people in McDonald's not think before they act?

This is the worst McDonald's I have been to, and I've been to several where English isn't the first language of the employees. Spanish in Brooklyn, Chinese in Beijing, French in France, and stoner in Ann Arbor. I would say the second worst McDonald's I've been to is one in Ann Arbor. It was at South University and South Forrest. I don't think it's there anymore, but that place was just dirty. Service was acceptable, but the cleanliness was questionable. I would say that was more due to the location than the employees though.

Thankfully, I'll be moving soon, so I the McDonald's at 82 Court Street will no longer be my local McDonald's.

Posted by tien mao in Food/Drink, Rants at 2:05 PM



I've never been to a McDonalds with good service. Which is not a surprise given the type of employees they attract.

As far as sketchy fast food places, remember that Taco Bell near East Quad in Ann Arbor? That was was so ghetto, at least by Ann Arbor standards. I wonder if it is still there?

Posted by: Justin at March 21, 2004 2:52 PM

Come on, man, it's McDonalds. You drop $4, and a guy who wasn't bright enough to work for Burger King gives you some shitty food with an attitude. That's the transaction. You can't expect more than that! It's McAssDonald's.

Posted by: Maine at March 21, 2004 3:39 PM

Honestly, it's hard to get anything done in a timely fashion on Court Street. Have you even been to the movie theater there? I once waited on line for 45 minutes to buy popcorn. Yes-- I stayed on line-- but that was mainly because I was so horridly entertained by the lack of service that I needed to see it through.

Posted by: corie at March 22, 2004 8:35 AM

justin, i don't think that toxic hell is there anymore, then again, i don't like that crap anyway.

maine, despite the brains of the people working there, i don't think it takes any brains to work at mcdonalds. just a little training.

corie, i have yet to go to the movie theater on court street. maybe i'll go on a weekday to avoid that 45 minute wait. i'm not sure i have your patience.

Posted by: tien at March 22, 2004 9:26 AM

it's always, always crowded. and there's always just ONE person working the concession stand...

Posted by: corie at March 22, 2004 9:33 AM

Tien is right about the Court Street McDonald's. It's like a Stupid Farm. My theory is that all the employees actually work for Burger King.

It used to have a couple of decent snacky things on the dollar menu, which is why I went in there now and then. It's always awful, always.

Posted by: Linus at March 23, 2004 12:53 PM

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