March 11, 2004
Must Sell HD Stock
Last night, I went to Home Depot to pick up some stuff for the apartment - towel racks, toilet paper dispenser, soap dish, shower rod, and a toilet. Unfortunately, I only 2/3 of my toilet - the water tank and the seat. Home Depot was out of the bowl, which is pretty essential. The customer service, while seemingly short on staff, was actually very good. They looked at alternate locations for the bowl and answered all my questions. One employee even offered help as she was about to leave.
The only problem I had was at the register. While the people were friendly, it took so long to pay for my items. I think I spent an hour and a half at Home Depot, with half of it waiting to pay. How is a company supposed to make any money if they can't get people through the payment transaction?
If only they could have some more people at the registers, it would flow so much smoother. Besides that, my experience at the Long Island City Home Depot was great. Tonight, I make another trip in a quest for the bowl.
Posted by tien mao in House and Home at 7:28 AM
Sounds like you had a better experience than I did a few years ago at the Brooklyn Home Depot. We went there rather late at night and could barely get people to help us-- we were either ignored or made fun of for asking for wood ("I've got some wood right here for you, baby"). Hmph.
Posted by: corie at March 11, 2004 8:04 AM
wow, they really said that? did you write a letter to corporate HQ? maybe you could have gotten some free wo...lumber.
Posted by: tien at March 11, 2004 8:38 AM
We were so grossed out that we just took our plywood and ran home. It wasn't worth the drama...at least at the time.
Posted by: corie at March 11, 2004 8:43 AM
but now you can totally do it. or at least write about it on your site.
Posted by: tien at March 11, 2004 8:45 AM
I just hope you get a toilet bowl.
Posted by: Jen at March 11, 2004 12:10 PM
i already have one toilet, this one is going to be the 2nd.
Posted by: tien at March 11, 2004 1:40 PM
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tien: i already have one toilet, this one is going to be the 2nd.... {read on}
Jen: I just hope you get a toilet bowl.... {read on}
tien: but now you can totally do it. or at least write about it on your site.... {read on}
corie: We were so grossed out that we just took our plywood and ran home. It wasn't wo... {read on}
tien: wow, they really said that? did you write a letter to corporate HQ? maybe you ... {read on}
corie: Sounds like you had a better experience than I did a few years ago at the Brookl... {read on}